Riviera Lounge Supervisor 滨江大堂吧主管 (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Mandarin Oriental Pudong

  Pudong, Shanghai

The Bar and Lounge Supervisor will ensure the highest level of guest satisfaction through the accurate and timely recording and serving of all guest orders.  The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience as well as work in accordance with the service standards set forth by the management team.

Requirements

Mandatory

  • Have a minimum of 2 years experience in a luxury establishment
  • Have a keen interest in food and the culinary ambitions of the establishment.
  • Willing to work a flexible schedule and holidays.
  • Work in a safe, prudent and organized manner
  • Have an in-depth knowledge of food and preparation
  • Have a good knowledge of wine and beverages
  • Be able to relate to all levels of guests and management
  • Have the ability to handle multiple tasks at one time
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Reading, writing and oral proficiency in the English and local language
  • Professional appearance and demeanor at all times
  • Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge
  • Be aware and adhere to key MOHG competencies:
    • Delighting our Clients
    • Working together as Colleagues
    • Promoting a Climate of Enthusiasm
    • Being the Best
    • Delivering Shareholder Value
    • Playing by the rules
    • Acting with responsibility
  • Actively looking to be ‘Best in class’
  • Actively looking to use the career development within MOHG
  • Desire to understand and research competition
  • Committed to improvement and knowledge of hospitality outside work
  • Multi-lingual
  • Knowledge of specific hospitality industry applications is desirable

职责范围

大堂酒吧主管需要在所有客人点单上,通过正确和及时的记录和服务确保客人的最高满意度。在职者必须能够满足客人的需求并让他们知晓,以管理团队设立的服务标准为基准,提供给客人一份难忘的经历。

职位要求

必须具备

  • 至少有2年奢华酒店经验
  • 对食品和烹饪有着浓厚的兴趣
  • 愿意在弹性时间和假期期间工作
  • 必须在安全,谨慎,有组织的方式下工作
  • 对食物和准备方面有深厚的知识
  • 对酒水饮料有深刻了解
  • 有能力使所有层次的客人和管理层相处融洽
  • 有能力在同一时间处理多种任务
  • 有良好的沟通和组织能力技巧
  • 能够让我们的客人感到一贯的喜悦满意
  • 有能力细心的处理客人的要求
  • 当地语言和英语阅读,书写,口语流利
  • 在任何时候保持职业精神和风度
  • 具备数学技巧,电脑软件能力(按照要求)和一些酒店的运行知识
  • 知晓并坚持上海浦东文华能力的关键点:
    • 使客人感到满意
    • 如同员工一样一起工作
    • 促进气候的热情
    • 做到最好
    • 传递股东价值
    • 在规则下做事

可以具备

  • 积极成为“行业中的最好”
  • 积极在上海文华东方酒店里有职业发展
  • 渴望理解和研究竞争
  • 坚持改进和工作外知识的获取
  • 多语种
  • 具有特定酒店行业知识应聘者为先

How To Apply

https://careers.mandarinoriental.com/cw/en/job/535113/riviera-lounge-supervisor-%E6%BB%A8%E6%B1%9F%E5%A4%A7%E5%A0%82%E5%90%A7%E4%B8%BB%E7%AE%A1

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