Customer Service Executive (12 months) (Wine Jobs: Management & Administration)

Contract

  Michael Page China

  Shanghai, Shanghai

About our customers

Our client is one of the largest producers of wine in the world. They set up Shanghai as their China Hub Centre.

Responsibilities

  • Daily contact with customers, mills and logistics.
  • Receive, process and confirm orders and delivery plans utilising organisations internal systems.
  • Initiating booking requests according to established sales contract and department procedures.
  • Follow up on delivery plans with mills, warehouse and/or freight forwarder.
  • Resolving a variety of order-related issues by coordinating and communicating with internal and external sectors as well as customers.
  • Compiling and generating reports as they relate to customer requirements.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Ideal job seeker

  • BA/BS degree preferred
  • Experience in customer service, preferably with focus on export sales.
  • Knowledge of wine business is a plus.
  • Strong interpersonal and communications skills with fluent English
  • Working knowledge of all Microsoft Office products with strong emphasis in Excel.
  • Ability to perform different tasks simultaneously under time pressure.

Remuneration

  • Competitive salary with company platform
  • Work location-Shanghai CBD
  • Have the opportunity to become FTE

How To Apply

http://www.michaelpage.com.cn/en/job-detail/customer-service-executive-12-months/ref/4017604?lang=zh-hans&source=ONL_INDEED

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