Customer Service Executive (12 months) (Wine Jobs: Management & Administration)


  Michael Page China

  Shanghai, Shanghai

About our customers

Our client is one of the largest producers of wine in the world. They set up Shanghai as their China Hub Centre.


  • Daily contact with customers, mills and logistics.
  • Receive, process and confirm orders and delivery plans utilising organisations internal systems.
  • Initiating booking requests according to established sales contract and department procedures.
  • Follow up on delivery plans with mills, warehouse and/or freight forwarder.
  • Resolving a variety of order-related issues by coordinating and communicating with internal and external sectors as well as customers.
  • Compiling and generating reports as they relate to customer requirements.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Ideal job seeker

  • BA/BS degree preferred
  • Experience in customer service, preferably with focus on export sales.
  • Knowledge of wine business is a plus.
  • Strong interpersonal and communications skills with fluent English
  • Working knowledge of all Microsoft Office products with strong emphasis in Excel.
  • Ability to perform different tasks simultaneously under time pressure.


  • Competitive salary with company platform
  • Work location-Shanghai CBD
  • Have the opportunity to become FTE

How To Apply

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