Assists in leading the hotel’s food and beverage operation, including Restaurants/Bars, Room Service and Banquets/Catering. Position oversees the development and implementation of divisional strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the division. Delivers products and services to meet or exceed the needs and expectations of the target customer and property associates and provides a return on investment to the owner and Marriott International.
协助管理酒店内餐饮部日常运作,并包含餐厅/酒吧,送餐服务和宴会/宴会销售. 在其职位应监督属下有效地提高和完成. 其职位要保证餐饮部内日常宾客的需求, 保证员工的满意度, 关注提高收益和财务状况. 超越其当时的需求并预期宾客的目标将投资回报给业主和万豪国际集团.
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Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
领导方面的展现-利用人际关系和沟通技巧进行领导,有影响力的,并能鼓励带动其他人; 建立完好的财务（运作）/商业决议计划; 证实其诚信/清廉; 在列举的几个方面中做出领袖榜样.
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Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
超越宾客的预期要求- 在提供给客人服务之前能较早的预知其需求, 能更好地达到其满意程度.
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Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
提升服务 – 和宾客有充分的沟通并了解其个别需求, 提供向导, 回馈并在（宾客）需要时提供方便.
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Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
提高和建立自身团队 – 鼓励和建立共同信赖度, 相互尊敬并在团队中和其他员工达到良好地沟通.
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Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
达成/超越目标 – 达到和超越目标包括评估目标, 预算目标和团队目标,等等…
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Modelling Appropriate Behaviours - Serving as a role model to demonstrate appropriate behaviours.
模拟专属行为 – 设立一个典型去证明适合其行为.
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Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
和领班，同事或是下属间的沟通 – 可利用电话, 书面形式, 或是发送电子邮件的形式传输信息给予督导, 同事和下属.
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Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
增加利润 - 表明增加利润, 包括减少成本和支出,并开展更多的商业机会.
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Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
引导,监督和激励下属 - 指迎方向和监督下属, 包括制定评估标准和检测评估.
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Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
作出决议和处理问题 – 分析信息并找寻最有效地途径去解决问题
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Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
提升和发展他人 – 根据个人发展的不同需求,指导,或者帮助他人提高相应的专业知识或是服务技巧.
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Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
时段性地沟通 – 通告并/及时更新行政方面, 同事和下属内相关的信息内容
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Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.
保持利润和服务满意度的平衡 – 尽可能地降低成本和创收效益, 保持利润和服
务满意度的平衡.
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Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
确保预期和目标的沟通性 – 确保将您所预期的目标清晰无误的传导到给你的下属.作为下属也可以相应地对其进行提问并表明(他们) 想关心到的方面.
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Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance
制定目标 – 制定具有挑战性,可行性和可获取性的目标从而控制日常营运和评估目标 .
SPECIFIC DUTIES 工作任務 :
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Works with direct reports to develop promotions, food and wine pairings, menu items and presentations.
直接参与到部门的促销活动, 食物, 酒类, 以及菜单的陈列
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Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
创造良好的用餐环境从而超越宾客的预期值.
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Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
确保酒店的规章制度管理公平并具一致, 所有的书面文本文件都依据当地编制的规章标准进行.
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Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
依据当地编制的规章标准给予年度鉴定结果,
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Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
在品牌商业战略的情况下提高餐饮日常运作.
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Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
确保日常进行的和正进行的工作在所有的餐饮部区域内每天运作 (列如: 每日例会, 员工会议和烹饪团队)
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Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
时常回顾部门内营运状况并挖掘周边有潜力的商业发展机会.
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Reviews staffing levels to ensure that guest service and operational needs are met.
时常关心员工的层次,对其进行分析才能确保宾客能得到最优质的服务.
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Communicates and executes departmental and hotel emergency procedures.
沟通并实施部门和酒店内的应急措施.
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Provides feedback to associates based on observation of service behaviours.
在显而易见的服务行为中将其反馈给你的员工.
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Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
回顾宾客意见卡, 宾客满意指数报表.作为提升自我服务的一种途径.
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Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
雇用在餐饮宴会方面有较强服务经验的人员, 能在今后的商业机遇中起到关键作用.
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Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
确保新加入部门的员工都参加过相应的入职培训, 这样才能更完成出色完成今后的工作.
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Utilizes associate feedback and an “open door” policy to identify and address associate problems or concerns in a timely manner.
对你的员工实施“开门政策”并有时段性的反馈给员工.
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Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
时常回顾财务报表并决心达到预期的预算.
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Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related associates.
确保所有相应的员工知道现金控制和烈酒控制的规定
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Ensures integration of departmental goals.
确保完成部门内部目标.
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Establishes guidelines so associates understand expectations and parameters.
设立统一方针能让员工清楚地明白预期值和其中的变数
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Ensures associates receive on-going training to understand guest expectations.
确保员工每次都能按时收到进行中的培训资料从而明白宾客的需求
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Strives to improve service performance.
努力提高服务质量.
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Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
信息交流和相关区域内的信息传送.
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Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
控制食品，烈酒，酒类和其他饮料的用量从而能更好控制以后每次的采购数量
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Order and purchase equipment and supplies.
采购并定购设备和其他材料.
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Performs other duties as assigned to meet business needs.
制定日程计划，安排商业会面.
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
主观和个人服务 – 向宾客提供个性化服务,这其中包含宾客需求,服务的标准和宾客满意度的估价.
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Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
经济和财务 - 精通财务基本知识,收益和亏损报表,设定预算,预期和安排,每日财务报表跟踪.
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Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
财务管理 – 熟练掌握在实际的操作中要花去多少费用，并有相关财务经验
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
行政和管理 - 将商务和管理原则知识运用到实际战略的计划中,资源的分配,人事的模范,领导才能的技巧,产品的组织并有人际之间的协调.
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Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
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基本的电脑技能 – 运用基本的电脑软件技术 (e.g., Personal computers, word processing software, Internet browsers, etc.).
Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
商业应用知识 – 了解市场动态, 了解万豪商业的情况以及相应的弱点和需要扩展的区域, 预先发现商机和危险点, 确认行动目标, 提高营销和计划本身. 配合部门的自身情况能最大限度的达到计划的预期.
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Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
适应性 – 能快速适应不同的工作环境
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Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
建立成功的团队 – 增加团队凝聚力并来动每个人朝同一目标迈进
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Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
建立战略性工作关系 -
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Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
建立信任 – 具有和建立诚实，公平有礼貌的方式
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High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
较高的工作标准 – 为自己和他人设定高标准的评估目标，承担一定的责任并应付责任出色地完成工作或指派的任务
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Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
贯彻目标和价值核心进行领导 – 坚持万豪核心价值并作出先前的果断商业决定
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Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
计划和组织 – 不但要时常进行自我检查,而且要时常对你的下属进行督促度,确保有效率地完成每项工作.