F&B Attendant (Liquor Factory) (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Shanghai World Expo Land Holdings Co., Ltd.

  Shanghai, Shanghai

职位信息

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

    根据部门的标准和程序,提供高品质的餐饮服务

  • Communicates to his/her superior any difficulties, guest comments and other relevant information

    与上级交流疑难问题、客人评价和其他相关问题

  • Establishes and maintains effective employee working relationships

    建立和维持有效的工作关系

  • Attends and participates in daily briefings and other meetings as scheduled

    根据日程安排参加每日例会和其他会议

  • Attends and participates in training sessions as scheduled

    根据安排参加培训

  • Prepares for service by ensuring:

    作好服务准备工作确保作到以下几方面:

    • Grooming is impeccable and in accordance with ICHG personal presentation standards

      根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表

    • Equipment is clean

      干净的设备

    • Equipment is sorted and stored

      设备的分类和储存

    • Glassware is polished

      光亮的玻璃器具

    • Requirements for special occasions are ready

      准备特别场合的必要用具

    • Music is on

      合适音量的背景音乐

    • Lighting is on

      合适的照明灯光

    • Outlet is ready for service and guest comfort

      做好餐厅的准备工作以便提供服务和款待客人

  • Carries out effective service by ensuring:

    提供高效的服务,确保做到:

    • Guests are greeted and seated

      问候和带领客人入座

    • Explaining and up-selling daily beverage specials

      解释和出售每日的特色酒水

    • Processing food orders accurately

      准确处理食物点菜单

    • Using trays and tray jacks effectively

      有效运用托盘和托盘架

    • Quickly taking food and beverage orders

      迅速的为客人点食物 和酒水

    • Ensuring payment methods are handled accurately

      准确的处理付款

    • Ensuring working areas are cleaned and re-set quickly

    • 快速的清洁和重新布置工作区域

    • Ensuring the bar is clean

      确保酒吧的清洁

    • Regularly cleaning ashtrays

      经常为客人有规律的更换烟缸

    • Conversing with Guests in relation to the food and beverage products

      与客人交流食物和酒水的问题

  • Carries out effective beverage service by ensuring:

    提供高效的酒水服务应确保做到:

    • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

      推销酒水并随时为客人添加酒水,遵守酒水服务制度

    • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

      与顾客谈论酒,建议酒的类型和风格,记录酒水单和上酒

    • Promoting and selling cocktails to guests

      向顾客推销和销售鸡尾酒

    • Making and presenting cocktails

      制作和服务鸡尾酒

    • Coffee and tea is served hot and in accordance with standard

      根据标准供应热的咖啡和茶

  • Take appropriate action to resolve guest complaints

    采取适当的措施解决客人的抱怨

  • Food and beverage stock is stored in relation to hotel procedures

    根据酒店的程序储存食物和酒水

  • Performs related duties and special projects as assigned

    完成所分配的相关的任务和特殊的工作

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