F&B Attendant (Liquor Factory) (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Shanghai World Expo Land Holdings Co., Ltd.

  Shanghai, Shanghai

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

  • Communicates to his/her superior any difficulties, guest comments and other relevant information

  • Establishes and maintains effective employee working relationships

  • Attends and participates in daily briefings and other meetings as scheduled

  • Attends and participates in training sessions as scheduled

  • Prepares for service by ensuring:

     

    • Grooming is impeccable and in accordance with ICHG personal presentation standards

    • Equipment is clean

    • Equipment is sorted and stored

    • Glassware is polished

    • Requirements for special occasions are ready

    • Music is on

    • Lighting is on

    • Outlet is ready for service and guest comfort

       

  • Carries out effective service by ensuring:

    • Guests are greeted and seated

    • Explaining and up-selling daily beverage specials

    • Processing food orders accurately

    • Using trays and tray jacks effectively

    • Quickly taking food and beverage orders

    • Ensuring payment methods are handled accurately

    • Ensuring working areas are cleaned and re-set quickly

    • Ensuring the bar is clean

    • Regularly cleaning ashtrays

    • Conversing with Guests in relation to the food and beverage products

  • Carries out effective beverage service by ensuring:

    • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

    • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

    • Promoting and selling cocktails to guests

    • Making and presenting cocktails

    • Coffee and tea is served hot and in accordance with standard

  • Take appropriate action to resolve guest complaints

  • Food and beverage stock is stored in relation to hotel procedures

  • Performs related duties and special projects as assigned

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