Louis XIII boutique Sales Staff (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Shanghai Rentouma Trading Co., Ltd.

  Shenzhen, Guangdong

Job Responsibilities:

Sales Achievement sales 50%:

Consistently achieve or exceed the monthly sales target and assigned KPIs, as directed by Boutique Manager

Maximize sales potential by ensuring that each client encounter at Boutique and Salon-is exceptional, from greeting/acknowledging every individual; by maintaining outstanding standards of storytelling; by demonstrating solid brand/product/service knowledge-before, during and after sales Services, excellent oral skills, solid brand, product and service knowledge expand potential sales opportunities

Adapt sales approach at Boutique and Salon according to individual client needs and motivations, in order to upsell

Negotiate and handle objections/difficulties/demands with finesse in order to ensure the closing of a sale/upsell

Command the respect of Clients by being on top of HNWI trends and industry/competitors news, in order to lead client to discover dormant purchasing needs Understand the trend of high net worth people, industry and competitor information, lead customers, and tap potential purchase needs

Client Relationship Management 30%

Develop new Clients and cultivate existing relationships through exceptional service/CRM Develop new clients and cultivate existing relationships through exceptional service/CRM

Collaborate with Boutique Manager and Tasting Officers to develop and implement plans to support/participate with on/off-premise events and activities Plan and support various activities together with store managers and tasting officers

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing Brand tools Use brand tools to accurately obtain customer data for effective follow-up

Appropriately resolve client issues/concerns and escalate as needed to Management

Daily Operations 15%

Comply strictly with all Standard Operating Procedures (SOP) to ensure exceptional standards for cleanliness/hygiene, tidiness/order and safety/security Strictly abide by all SOPs to ensure that the store is clean, tidy and safe
Comply strictly with all SOP to rigorously ensure accurate order-taking, goods/service presentation/packing, cash/credit transactions, record-keeping and data input Strictly abide by SOP to ensure that the transaction operation meets the requirements and the data is accurate

Undertake daily duties including but not limited to set-up/breakdown; repairs/maintenance; merchandizing/display; stock/inventory count

Responsible for opening, closing, maintenance, purchasing, display, inventory calculation, etc.

Undertake ad-hoc/special duties as assigned by Boutique Manager to support audits, special events, new pricing, new displays and any other Boutique-related matters. Other temporary or special tasks arranged by the store manager, such as support audits, special event support Wait

Professional Conduct, Social Etiquette & Grooming 5%

Engage with Clients, colleagues and all third parties with the grace and manner that reflects the high personal quality of a luxury brand Communicate with customers, colleagues and third parties in a professional manner consistent with luxury brands

Conduct & groom self in a manner that reflects the high personal quality of a luxury brand

Observe punctuality, rules & regulations and political correctness


Education Education: University Degree of Preferred undergraduate

Language skills :

Fluent Mandarin in listening, writing and oral

Average English listening, writing and oral preferred

Professional Experience :

Minimum 2-years of experience in high-end fashion, luxury retail industry or in Food & Beverage or Wine & Spirits industry at least two years working experience in high-end fashion, luxury retail , food and beverage or wine industry

General knowledge of alcohol and Cognac

Core Competencies :

Well-groomed with international exposure

Passion in retail and good sense in luxury lifestyle Passionate in the retail industry, understand the luxury lifestyle

Must be a good team player, pleasant, service, oriented with good communication skills and luxury service skills

MS Office experience required understand basic computer operation

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