Louis XIII boutique sales staff (Wine Jobs: Wine Retail & Sommelier)

  Shanghai Renmao Trading Co., Ltd.

  Xi'an, Shaanxi

Key Responsibilities 工作职责：

Sales Achievement 销售 50%：

• Consistently achieve or exceed the monthly sales target and assigned KPIs, as directed by Boutique Manager 由店铺经理指导，完成每月销量指标
• Maximize sales potential by ensuring that each client encounter at Boutique and Salon - is exceptional, from greeting/acknowledging every individual; by maintaining outstanding standards of storytelling; by demonstrating solid brand/product/service knowledge - before, during and after sales 通过卓越的服务、出色的口述能力、扎实的品牌、产品及服务知识扩大潜在销售机会
• Adapt sales approach at Boutique and Salon according to individual client needs and motivations, in order to upsell 采用有效销售手段， 满足客户需求，进行提升销售
• Negotiate and handle objections/difficulties/demands with finesse in order to ensure the closing of a sale/upsell 协商、解决投诉争议等保证完成销售
• Command the respect of Clients by being on top of HNWI trends and industry/competitors news, in order to lead client to discover dormant purchasing needs 了解高净值人群趋势潮流、行业及竞争者信息，引领客户，挖掘潜在购买需求

Client Relationship Management 客户关系管理 30%

• Develop new Clients and cultivate existing relationships through exceptional service/CRM 开发新客户及以卓越的服务维护现有客户
• Collaborate with Boutique Manager and Tasting Officers to develop and implement plans to support/participate with on/off-premise events and activities 与店铺经理及品鉴官一起计划支持各类活动
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing Brand tools 运用品牌工具，精确获取客户数据，进行有效跟进
• Appropriately resolve client issues/concerns and escalate as needed to Management 解决客户问题

Daily Operations 日常运营 15%

• Comply strictly with all Standard Operating Procedures (SOP) to ensure exceptional standards for cleanliness/hygiene, tidiness/order and safety/security 严格遵守各项SOP，保证店铺清洁整洁安全
• Comply strictly with all SOP to rigorously ensure accurate order-taking, goods/service presentation/packing, cash/credit transactions, record-keeping and data input 严格遵守SOP，保证交易操作符合要求，数据精准
• Undertake daily duties including but not limited to set-up/breakdown; repairs/maintenance ; merchandizing/display; stock/inventory count负责开店、关店、维护、采购、陈列、库存计算等
• Undertake ad-hoc/special duties as assigned by Boutique Manager to support audits, special events, new pricing, new displays and any other Boutique-related matters 由店铺经理布置的其它临时性或特殊任务，比如支持审核、特殊活动支持等

Professional Conduct, Social Etiquette & Grooming 职业操守、社交礼仪及个人仪容 5%

• Engage with Clients, colleagues and all third parties with the grace and manner that reflects the high personal quality of a luxury brand 以符合奢侈品牌的专业态度与客户、同事及第三方沟通
• Conduct & groom self in a manner that reflects the high personal quality of a luxury brand 职业操守及仪容仪表符合奢侈品牌定位
• Observe punctuality, rules & regulations and political correctness 遵守规章制度，政治正确

Requirements 任职要求：

Education 学历：University degree preferred 本科

Language skills 语言技能：

• Fluent Mandarin in listening, writing and oral 普通话流利
• Average English listening, writing and oral preferred 英语一般

Professional Experience 工作经验：

• Minimum 2-years of experience in high-end fashion, luxury retail industry or in Food & Beverage or Wine & Spirits industry 至少两年以上高端时尚、奢侈品零售、食品饮料或酒行业工作经验
• General knowledge of alcohol and Cognac 了解干邑酒类产品

Core Competencies 核心竞争力：

• Well-groomed with international exposure 国际化
• Passion in retail and good sense in luxury lifestyle 对零售行业有热情，了解奢华生活方式
• Must be a good team player, pleasant, service, oriented with good communication skills and luxury service skills 有良好的团队合作意识、沟通技巧、服务意识
• MS Office experience required 懂基本电脑操作

 

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