Food & Beverage Service Attendant 餐厅服务员 (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Holiday Inn Express Yibin

  Yibin, Sichuan

About Us

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • 按照部门的规范和程序提供高标准的餐饮服务。

• Communicates to his/her superior any difficulties, guest comments and other relevant information • 与上级领导交流有关疑难,客人意见和其它相关信息。

• Establishes and maintains effective employee working relationships • 与员工建立并保持良好的工作关系。

• Attends and participates in daily briefings and other meetings as scheduled • 参加和参与每日的例会和其它计划好的会议。

•  Attends and participates in training sessions as scheduled • 参加和参与计划好的培训课程。

• Prepares for service by ensuring: • 确保部门的以下各项工作就绪为客人提供服务:

o Grooming is impeccable and in accordance with ICHG personal presentation standards o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

o Outlet equipment is clean o 设备干净

o Equipment is sorted and stored o 设备分类且存放好

o Glassware is polished o 玻璃器皿擦亮

o Flatware is polished o 擦亮餐具

o China is clean o 清洁瓷器

o Waiter stations are prepared o 准备好服务台 o Cutlery is placed for buffet and table service o 摆放好自助餐桌上的餐具

o Tables are set o 摆设好餐台 o Reservations are read and familiarized o 阅读并熟悉预订

o Special occasions are ready o 准备好特别活动 o Music is on o 放音乐

o Lighting is on o 开灯

o Outlet is ready for service and guest comfort o 酒吧准备就绪为客人提供舒适的服务。

o Carries out effective service by ensuring: o 高效的提供服务:

o Guests are greeted and seated o 迎宾并安排客人就坐

o Daily specials are explained and upsold o 说明并推销每日特价

o Food orders are processed accurately o 准确的下餐单

o Trays and tray jacks are effectively used o 有效的利用托盘和托盘架

o Food orders are taken quickly o 快速的为客人写餐单

o Payment methods are handled accurately o 确的处理付款方法

o Working areas are cleaned and re-set quickly o 快速的清洁工作区和重新布置

o Bar is clean o 清洁的酒吧

o Used ashtrays are regularly cleaned o 定时清理用过的烟灰缸

o Guests are conversed with in relation to the food and beverage products o 与客人谈论有关的餐饮产品

• Carries out effective beverage service by ensuring: • 通过确保以下内容高效的提供饮品服务:

o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。

o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒

o Promoting and selling cocktails to guests o 向客人推销鸡尾酒

o Making and presenting cocktails o 调配和装饰鸡尾酒

o Coffee and tea is served hot and in accordance with standard o 按规范提供热的咖啡和茶

• Take appropriate action to resolve guest complaints• 正确处理客人的投诉。

• Food and beverage stock is stored in relation to hotel procedures • 按照酒店的规定存储餐饮存货。

• Performs related duties and special projects as assigned • 承担相关的职责和安排的特别项目。

Your day to day

Required Skills – 技能要求

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力

。 Qualifications – 学历

• High School. • 高中学历 Experience – 经历 • Food service experience with general knowledge of restaurant operations preferred. • 拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。

How To Apply

https://search-ihgcareers.stghavaspeople.com/en/job-details/?jobref=HOTEL46719%7Ccn%7CFood+and+Beverage+Service+Attendant+%e9%a4%90%e5%8e%85%e6%9c%8d%e5%8a%a1%e5%91%98

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