Food & Beverage Service Attendant 餐厅服务员
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Holiday Inn Express Yibin
Yibin,
Sichuan
About Us
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • 按照部门的规范和程序提供高标准的餐饮服务。
• Communicates to his/her superior any difficulties, guest comments and other relevant information • 与上级领导交流有关疑难,客人意见和其它相关信息。
• Establishes and maintains effective employee working relationships • 与员工建立并保持良好的工作关系。
• Attends and participates in daily briefings and other meetings as scheduled • 参加和参与每日的例会和其它计划好的会议。
• Attends and participates in training sessions as scheduled • 参加和参与计划好的培训课程。
• Prepares for service by ensuring: • 确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and in accordance with ICHG personal presentation standards o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean o 设备干净
o Equipment is sorted and stored o 设备分类且存放好
o Glassware is polished o 玻璃器皿擦亮
o Flatware is polished o 擦亮餐具
o China is clean o 清洁瓷器
o Waiter stations are prepared o 准备好服务台 o Cutlery is placed for buffet and table service o 摆放好自助餐桌上的餐具
o Tables are set o 摆设好餐台 o Reservations are read and familiarized o 阅读并熟悉预订
o Special occasions are ready o 准备好特别活动 o Music is on o 放音乐
o Lighting is on o 开灯
o Outlet is ready for service and guest comfort o 酒吧准备就绪为客人提供舒适的服务。
o Carries out effective service by ensuring: o 高效的提供服务:
o Guests are greeted and seated o 迎宾并安排客人就坐
o Daily specials are explained and upsold o 说明并推销每日特价
o Food orders are processed accurately o 准确的下餐单
o Trays and tray jacks are effectively used o 有效的利用托盘和托盘架
o Food orders are taken quickly o 快速的为客人写餐单
o Payment methods are handled accurately o 确的处理付款方法
o Working areas are cleaned and re-set quickly o 快速的清洁工作区和重新布置
o Bar is clean o 清洁的酒吧
o Used ashtrays are regularly cleaned o 定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products o 与客人谈论有关的餐饮产品
• Carries out effective beverage service by ensuring: • 通过确保以下内容高效的提供饮品服务:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations o 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktails to guests o 向客人推销鸡尾酒
o Making and presenting cocktails o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard o 按规范提供热的咖啡和茶
• Take appropriate action to resolve guest complaints• 正确处理客人的投诉。
• Food and beverage stock is stored in relation to hotel procedures • 按照酒店的规定存储餐饮存货。
• Performs related duties and special projects as assigned • 承担相关的职责和安排的特别项目。
Your day to day
Required Skills – 技能要求
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
。 Qualifications – 学历
• High School. • 高中学历 Experience – 经历 • Food service experience with general knowledge of restaurant operations preferred. • 拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。
How To Apply
https://search-ihgcareers.stghavaspeople.com/en/job-details/?jobref=HOTEL46719%7Ccn%7CFood+and+Beverage+Service+Attendant+%e9%a4%90%e5%8e%85%e6%9c%8d%e5%8a%a1%e5%91%98