ASSISTANT DIRECTOR OF F&B (Wine Jobs: Wine Retail & Sommelier)

Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.

Represents Food & Beverage on the hotel executive Committee in the absence of the Division Head of Food & Beverage ensures the efficient & economic operation of the Food & Beverage Division providing services and support to other Divisions as required, maintaining equipment in optimum condition.

Assist in conducting regular divisional meetings ensuring all meetings are well planned, efficient and results-oriented.

Attends and contributes to all meetings as required.

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．

Take an active involvement in the Welfare, Safety, Development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.

To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.

To ensure rosters are posted and timesheets submitted on time.

Maintains positive guest and colleague interactions with good working relationships

Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.

To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

To attend training sessions when required.

To report for duty punctually, wearing the correct uniform and name badge at all times.

Ensure high standards of personal presentation and grooming.

To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.

To ensure that all associates understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.

To ensure that all associates attend the training sessions when required.

To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time.

To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.

To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times.

Ensures and practices the outmost protection of office’s confidentiality.

Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.

Qualifications

Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.

Represents Food & Beverage on the hotel executive Committee in the absence of the Division Head of Food & Beverage ensures the efficient & economic operation of the Food & Beverage Division providing services and support to other Divisions as required, maintaining equipment in optimum condition.

Assist in conducting regular divisional meetings ensuring all meetings are well planned, efficient and results-oriented.

Attends and contributes to all meetings as required.

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．

Take an active involvement in the Welfare, Safety, Development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.

To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.

To ensure rosters are posted and timesheets submitted on time.

Maintains positive guest and colleague interactions with good working relationships

Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.

To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

To attend training sessions when required.

To report for duty punctually, wearing the correct uniform and name badge at all times.

Ensure high standards of personal presentation and grooming.

To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.

To ensure that all associates understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.

To ensure that all associates attend the training sessions when required.

To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time.

To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.

To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times.

Ensures and practices the outmost protection of office’s confidentiality.

Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.